"Complex Adaptive Systems" - Keynote by Dave @Snowded:
"A framework allows you to look at things from different perspectives - a model seeks to represent reality. It is different in typology and taxonomy: A taxonomy forces you to put things into boxes, a typology says look at things from these perspectives" - @snowded
"It's a lot easier to train users to talk to IT people, than to train IT people to understand users" - @snowded
"The intervention was to say if you have 10y experience and somebody with 5y experience signs it off, you can break any rule - provided you documented it. So they created a rule about when rules can be broken. Which is kind of like recognising reality" - @snowded
One more recent talk by @snowded which is worth while:
https://www.youtube.com/watch?v=r8T7wlJ8DgM